Parking Management
Parking Management
Delivering
excellence
Our award-winning Parking Management Concept has helped businesses achieve seamless, eco-friendly and efficient solutions to their car parks. GreenParking’s market leading management services offer reliable and cost-effective solutions that help us run your car park to the highest standards possible. From customer service to control centres and much more, you can rest assured that we will always have you covered!
Comprehensive and balanced
We make sure that every part of parking management is taken care of. We offer a wide range of solutions to help you achieve your goals, including professionally trained operations teams, high customer service standards and bespoke business models. When it comes to parking management, we leave no stone unturned!
Keeping it
simple
We know there’s a lot happening in every car park, so we like to keep things simple! We’ve chosen the best and most effective parking management solutions to fit your needs. Choosing GreenParking to run your car park will help you improve your efficiency, effectiveness and sustainability. Our team is always on hand to make sure that the best options are always available to you, whilst our operators and staff manage your parking facility to the highest possible standards.
Why Us
Parking management is one of the fundamental elements of running a seamless and functional car park. At GreenParking, we’ve used our years of experience to offer management systems that will help you get the most out of your space. Our comprehensive and modern approach to parking management allows us to quickly offer the best solutions that match your expectations and budget.
We’ve helped countless clients upgrade their car parks, improve efficiency and create spaces where their customers feel safe and comfortable. By partnering with some of the biggest developers, property owners, and government entities in the UAE, we’ve built up a wealth of experience – helping us provide the most effective solutions for any management challenge! Get in touch with us and see how we can help!
Off-Street Parking
On-Street Parking
Business Models
Professionally Trained Operations Team
Customer Service
24/7 Control Centre
Continuous Improvement
Audit and Control
Off-Street Parking
Off-street parking refers to a parking facility in which customers can park away from the street. At GreenParking we can help keep your off-street car park, safe, secure and functional. We offer a range of products and services that will assist you in keeping your facility running as smoothly as possible, from highly skilled operators and signage, to equipment, consumables and much more.Our team of experts will help outline the best and most efficient ways to optimize your parking operation, helping you satisfy every type of client, including:
- Pay-As-You-Go Parkers
- Long-Term Parkers
- Residential Tenants
- Commercial Tenants
- Retail Tenants
On-Street Parking
If your parking operation is based on a public street, with no physical barriers or flow control, then you have an on-street parking operation. These parking operations are usually undertaken and enforced by local municipalities, but GreenParking is proud to be one of the only private operators to offer on-street parking solutions. For example, we are currently managing the on-street parking for Jumeirah Beach Residence – one of the busiest areas in Dubai. At Jumeirah Beach Residence, our team controls and manages VIP spaces in prime locations, ensuring that the right people are parking in the right areas. This helps retailers and other stakeholders in the area like hotels and restaurants improve their revenues and maximize the right kind of footfall.
Business Models
GreenParking offers flexible and dynamic solutions to fit the business type and budget of your organization. When we partner with our clients, we typically offer three distinct business models; lease agreements, Build-Operate-Transfer and Management Contracts.
Lease Agreements
Typically found in Airports, Hotels and leisure destinations, lease agreements allow our clients to focus all of their efforts into the core elements of the business, leaving their parking operation to be run by us. These arrangements are very successful and are currently enjoyed by some of our longest existing partners.
The benefits of a lease agreement come from being able to concentrate on your business, knowing that GreenParking are operating your parking facility at the highest standard possible. You will receive all of the benefits of a well-run car park, including elements such as increased footfall and customer satisfaction, whilst never having to worry about the logistics or management of the operation.
BOT
Investing in parking equipment for a new facility or upgrading an existing facility can often involve a significant amount of work and money, including CAPEX layouts, financing and interest fees. This can impact your cash flow and affect other areas of your business. Entering into a BOT model with GreenParking means that we will make the investment on behalf of your business, whilst operating the car park through a revenue share agreement.
This is great for business that are looking for a quick, easy and financially viable way to operate their car parks. The agreement works as a dynamic partnership, where each party is continually motivated to improve the performance and revenue generation of parking facility!
Management Contracts
When clients have a requirement to hold full control over the pricing and operation of their parking facilities, they can enter a management contract with GreenParking so that we can operate the car park on their behalf. In these cases, a fixed management fee is agreed, often with a small revenue share percentage so that we can invest the right time and effort required to maximize the earning potential of the facility.
These agreements tend to work best with properties that focus on attracting a high number of visitors and where the first one or two hours of parking are free. The focus here is on retaining the customers and ensuring they spend the most amount of time at your property.
Professionally Trained Operations Team
We love putting customer service first. Our operations teams are the best of the best – always ready to meet the demands and requirements of your customers. They will run an efficient parking facility whilst offering the highest standard of customer service. We continually train our team members, focusing primarily on:
- Customer Service
- Standard Operating Procedures (SOPs)
- Car Park Management Systems including first-level maintenance/trouble-shooting
- Cash Handling and Reporting
Standard Operating Procedures (SOPs)
Standard Operating Procedures are critical to a well-run parking facility. We consider every point of the customer journey, allocating the right type of personnel and systems exactly where they are needed. We pride ourselves on the fact that assistance will be always available to customers, regardless of the issue.
Our SOP’s include car park capacity management, traffic marshalling, incident management, on-site accident handling, cash handling, vehicle monitoring, lost ParkChips, VIP experiences and much more.
Car Park Management
When running a car park, issues can always arise from time to time. Our on-site team members ensure that every issue is dealt with in the quickest and most effective way, ensuring that down-time on entry or exit lanes is minimized.
Additionally, our team will take care of the everyday running of the facility, including comprehensive and accurate reporting of revenue, operational KPIs and rectifying issues that may occur such as misuse of the facility, abandoned cars etc.
Cash Handling and Reporting
It’s critical to have a smooth and secure cash handing system for your parking operation. Our on-site operations teams take a systematic and practical approach to handling cash, closing the day’s collection and cross referencing with system reports. We ensure that every transaction is recorded, generating daily reports and analytics that help give you valuable insights into the profitability of your operation.
Customer Service
As the first and last point of contact for your customers, our operations teams have been trained to perform their duties to the highest possible standards. We take customer service very seriously, ensuring that our operations teams consistently leave a great impression on everyone using your facility.Customer service plays a significant role in ensuring that your customers have a satisfactory visit to your premises. It’s also a key reason for them returning! At GreenParking, our philosophy has always been to put the customer first – from start to finish. We operate parking facilities in a number of 5-star hotels, where only the highest standard of customer service is acceptable. We ensure that the same high level of customer service is offered at all of our car parks, regardless of the size or type.You will also receive consistent and effective support from our back-office and management teams, no matter the issue. Our teams will always strive to ensure that your facility is running to its maximum potential!
24/7 Control Centre
Our parking facilities are managed through an on-site control room. This control room manages all parking activity in your facility, whilst monitoring your space using our CCTV systems. We also manage all support queries that come through our communication channels, including a 24/7 hotline on 800-PARKING and on email at info@greenparking.ae. Both of these channels are responsive and dynamic, dealing with customer queries at any time of the day. The Control Centre Operator will monitor your facility and respond to all issues and incidents the moment they arise, from customer and operational issues, to equipment issues and much more. The control centre is comprehensive, consolidating all elements of Parking Management Systems, Video Surveillance and ANPR into one place – helping us react quickly and effectively at all times. Our on-site Control Centre at Emaar Square in Dubai is a great example of what we offer. This control centre allows 24/7 monitoring of the car parks, with both audio and video intercom capabilities for customers to contact us. This increases our ability to understand and address any customer issues in real-time – leading to smoother operation and better customer satisfaction.
Continuous Improvement
We believe in flexible and dynamic solutions that will help you get the most out of your parking space. Parking facilities often face a range of diverse and unique challenges – challenges that we have plenty of experience in. We pass this knowledge on to our teams, helping them identify key areas of improvement.
We will constantly strive to provide you with feedback and ideas for improvements to your facility, observing activities and issues in the car park and suggesting effective solutions the moment they come up. This has allowed us to develop close relationships with our clients, helping them incrementally improve the standards of their car parks year on year!
Audit and Control
The Audit and Control Department at GreenParking employs industry leading measures to prevent revenue leakage and ensure every single Dirham is accounted for! Our online reporting systems receive and verify reports, with all revenue and operational KPI’s measured on a daily basis.We also analyse and interpret key metrics, highlighting trends and gaining a deeper understanding of your facility and its customers. This will help you identify key areas of improvement, whilst monitoring the results of any changes you may make to operations.We’re passionate about analytics – and we’re proud to carry the ISO 9001:2015 certificate for Quality Management Systems. This certificate is recognition of our consistent customer satisfaction, effective systems and full adherence to statutory and regulatory requirements.
Overview
Off-Street Parking
On-Street Parking
Business Models
Professionally Trained Operations Team
Customer Service
24/7 Control Centre
Continuous Improvement
Audit and Control
Overview
Off-Street Parking
Off-street parking refers to a parking facility in which customers can park away from the street. At GreenParking we can help keep your off-street car park, safe, secure and functional. We offer a range of products and services that will assist you in keeping your facility running as smoothly as possible, from highly skilled operators and signage, to equipment, consumables and much more.Our team of experts will help outline the best and most efficient ways to optimize your parking operation, helping you satisfy every type of client, including:
- Pay-As-You-Go Parkers
- Long-Term Parkers
- Residential Tenants
- Commercial Tenants
- Retail Tenants
On-Street Parking
If your parking operation is based on a public street, with no physical barriers or flow control, then you have an on-street parking operation. These parking operations are usually undertaken and enforced by local municipalities, but GreenParking is proud to be one of the only private operators to offer on-street parking solutions. For example, we are currently managing the on-street parking for Jumeirah Beach Residence – one of the busiest areas in Dubai.
At Jumeirah Beach Residence, our team controls and manages VIP spaces in prime locations, ensuring that the right people are parking in the right areas. This helps retailers and other stakeholders in the area like hotels and restaurants improve their revenues and maximize the right kind of footfall.
Business Models
GreenParking offers flexible and dynamic solutions to fit the business type and budget of your organization. When we partner with our clients, we typically offer three distinct business models; lease agreements, Build-Operate-Transfer and Management Contracts.
Lease Agreements
Typically found in Airports, Hotels and leisure destinations, lease agreements allow our clients to focus all of their efforts into the core elements of the business, leaving their parking operation to be run by us. These arrangements are very successful and are currently enjoyed by some of our longest existing partners.
The benefits of a lease agreement come from being able to concentrate on your business, knowing that GreenParking are operating your parking facility at the highest standard possible. You will receive all of the benefits of a well-run car park, including elements such as increased footfall and customer satisfaction, whilst never having to worry about the logistics or management of the operation.
BOT
Investing in parking equipment for a new facility or upgrading an existing facility can often involve a significant amount of work and money, including CAPEX layouts, financing and interest fees. This can impact your cash flow and affect other areas of your business. Entering into a BOT model with GreenParking means that we will make the investment on behalf of your business, whilst operating the car park through a revenue share agreement.
This is great for business that are looking for a quick, easy and financially viable way to operate their car parks. The agreement works as a dynamic partnership, where each party is continually motivated to improve the performance and revenue generation of parking facility!
Management Contracts
When clients have a requirement to hold full control over the pricing and operation of their parking facilities, they can enter a management contract with GreenParking so that we can operate the car park on their behalf. In these cases, a fixed management fee is agreed, often with a small revenue share percentage so that we can invest the right time and effort required to maximize the earning potential of the facility.
These agreements tend to work best with properties that focus on attracting a high number of visitors and where the first one or two hours of parking are free. The focus here is on retaining the customers and ensuring they spend the most amount of time at your property.
Professionally Trained Operations Team
We love putting customer service first. Our operations teams are the best of the best – always ready to meet the demands and requirements of your customers. They will run an efficient parking facility whilst offering the highest standard of customer service. We continually train our team members, focusing primarily on:
- Customer Service
- Standard Operating Procedures (SOPs)
- Car Park Management Systems including first-level maintenance/trouble-shooting
- Cash Handling and Reporting
Standard Operating Procedures (SOPs)
Standard Operating Procedures are critical to a well-run parking facility. We consider every point of the customer journey, allocating the right type of personnel and systems exactly where they are needed. We pride ourselves on the fact that assistance will be always available to customers, regardless of the issue.
Our SOP’s include car park capacity management, traffic marshalling, incident management, on-site accident handling, cash handling, vehicle monitoring, lost ParkChips, VIP experiences and much more.
Car Park Management
When running a car park, issues can always arise from time to time. Our on-site team members ensure that every issue is dealt with in the quickest and most effective way, ensuring that down-time on entry or exit lanes is minimized.
Additionally, our team will take care of the everyday running of the facility, including comprehensive and accurate reporting of revenue, operational KPIs and rectifying issues that may occur such as misuse of the facility, abandoned cars etc.
Cash Handling and Reporting
It’s critical to have a smooth and secure cash handing system for your parking operation. Our on-site operations teams take a systematic and practical approach to handling cash, closing the day’s collection and cross referencing with system reports. We ensure that every transaction is recorded, generating daily reports and analytics that help give you valuable insights into the profitability of your operation.
Customer Service
As the first and last point of contact for your customers, our operations teams have been trained to perform their duties to the highest possible standards. We take customer service very seriously, ensuring that our operations teams consistently leave a great impression on everyone using your facility.Customer service plays a significant role in ensuring that your customers have a satisfactory visit to your premises. It’s also a key reason for them returning! At GreenParking, our philosophy has always been to put the customer first – from start to finish. We operate parking facilities in a number of 5-star hotels, where only the highest standard of customer service is acceptable. We ensure that the same high level of customer service is offered at all of our car parks, regardless of the size or type.You will also receive consistent and effective support from our back-office and management teams, no matter the issue. Our teams will always strive to ensure that your facility is running to its maximum potential!
24/7 Control Centre
Our parking facilities are managed through an on-site control room. This control room manages all parking activity in your facility, whilst monitoring your space using our CCTV systems. We also manage all support queries that come through our communication channels, including a 24/7 hotline on 800-PARKING and on email at info@greenparking.ae. Both of these channels are responsive and dynamic, dealing with customer queries at any time of the day.
The Control Centre Operator will monitor your facility and respond to all issues and incidents the moment they arise, from customer and operational issues, to equipment issues and much more. The control centre is comprehensive, consolidating all elements of Parking Management Systems, Video Surveillance and ANPR into one place – helping us react quickly and effectively at all times.
Our on-site Control Centre at Emaar Square in Dubai is a great example of what we offer. This control centre allows 24/7 monitoring of the car parks, with both audio and video intercom capabilities for customers to contact us. This increases our ability to understand and address any customer issues in real-time – leading to smoother operation and better customer satisfaction.
Continuous Improvement
We believe in flexible and dynamic solutions that will help you get the most out of your parking space. Parking facilities often face a range of diverse and unique challenges – challenges that we have plenty of experience in. We pass this knowledge on to our teams, helping them identify key areas of improvement.
We will constantly strive to provide you with feedback and ideas for improvements to your facility, observing activities and issues in the car park and suggesting effective solutions the moment they come up. This has allowed us to develop close relationships with our clients, helping them incrementally improve the standards of their car parks year on year!
Audit and Control
The Audit and Control Department at GreenParking employs industry leading measures to prevent revenue leakage and ensure every single Dirham is accounted for! Our online reporting systems receive and verify reports, with all revenue and operational KPI’s measured on a daily basis.
We also analyse and interpret key metrics, highlighting trends and gaining a deeper understanding of your facility and its customers. This will help you identify key areas of improvement, whilst monitoring the results of any changes you may make to operations.We’re passionate about analytics – and we’re proud to carry the ISO 9001:2015 certificate for Quality Management Systems. This certificate is recognition of our consistent customer satisfaction, effective systems and full adherence to statutory and regulatory requirements.
